Yesterday, the leaders of Heartland Church visited the Catalyst offices. Such an amazing story. Ten years ago, Mark Bankord (on right) approached friend Bill Hybels about using Willow's teaching videos to launch a church. Six months later, they were running 1,100 people. Today, around 8,000.
But Mark said something that every pastor needs to hear.
At a time when Willow had a "dream team" of teachers, people were still telling Mark that they "weren't being fed."
At first, he was put-off, offended, told them to "take a lap," so to speak. But when it didn't stop, he realized they must really be saying something else.
He finally figured out that people were simply trying to take the next step spiritually. They weren't trying to insult the teachers. So he created a discipleship program that could be customized for every person.
Man, I wish I'd understood this when I was a pastor...


That is a rockstar in my book.
Posted by: Jonathan Brink | January 16, 2009 at 01:01 PM
Where can I learn more about the discipleship program that resulted? I am familiar with Willow's small group approach, but only vaguely familiar with this story.
Posted by: Sam Mahlstadt | January 16, 2009 at 01:31 PM
http://preview.monvee.com
Posted by: Ben Arment | January 16, 2009 at 04:53 PM
Ben glad you got to spend some time with Mark. I've been fortunate to spend some good times with Eric and Mark and I've always left impressed and encouraged by any time spent with them.
Posted by: Gavin Baker | January 17, 2009 at 03:36 PM
I'd love to hear more about what he found worked. I used to hear that phrase a lot from people early on in our church plant - it usually irritated me. It smacked of entitlement; I saw this visual of little babies being spoon-fed. I wanted people to take ownership of their own spiritual growth, and not just rely on a pastor or teacher.
Perhaps I need to help our leaders focus on real equipping, to help disciples go deeper. I need to listen to the need behind the words, and get over my attitude.
Posted by: Allan W. | January 17, 2009 at 03:59 PM