Why role descriptions are so critical in the church

Okay, I just posted our job descriptions, but I want to clarify why they're so important in the church:

1. Managing people is demotivating to them. We need to manage "agreements" instead.
2. We need to define "the win" in every ministry area.
3. To ensure a consistent experience for every guest.

Michael Gerber elaborates on why a consistent experience is so important in his book The E-Myth...

“I went to a barber who, in our first meeting, gave me one of the best haircuts I had ever had. He was a master with the scissors and used them exclusively, never resorting to electric shears as so many others do. Before cutting my hair, he insisted on washing it, explaining that the washing made cutting easier. During the haircut, one of his assistants kept my cup of coffee fresh. In all, the experience was delightful, so I made an appointment to return.

“When I returned however, everything had changed..."

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Comments

[D-Plum]

This was good... thanks.

[jenn schreck]

huhhm. ...very interesting...

i liked it.

[Jason Sheffstall]

You have such a great way of making your point!

This entry makes me think about our churches. The people may enjoy the preaching, the singing, the coffee, but do they see a consistent approach each week! Thanks, Ben!